Create a Cosini customer area by clicking on “Login” at the top right of the screen, then “Create an Account” and let yourself be guided. Creating your Cosini account will only take a few seconds.
Use “Social Login” option for quick registration and login.

Check in your Spam Folder or Junk Folder. The ISP may be configured to deliver commercial mail to your Spam or Junk folder by default.

If needed, contact us at info@cosini.com.my. Or send us an message on Whatsapp.

You can choose to change your Cosini account password at any time. Click on “Login”, then on “Lost Your Password”. You will then receive an email allowing you to reset it.

We only ship to Malaysia and Singapore at this time.

However, if you are in rest of the world, please reach out to us via Whatsapp and we will help you with this.

Please contact us on Whatsapp by providing:
– Order Number : ex MY-2100xxx
– The correct Delivery Address

Please note that you can only change your delivery address when your order is still processing.

West Malaysia : Up to 1~2 business days after order is confirmed.

East Malaysia : Up to 2~4 business days after order is confirmed.

Singapore : Up to 5~7 business days after order is confirmed.

We work as hard as we can to try to meet all delivery estimates, but sometimes there may be delays – e.g. because of COVID-19, parcel delays, logistics, bad weather, or things out of our control. If you have not received your order in the expected timeframe, please contact us and we will look into this for you. 🙂

After an order is completed, you will receive a “Note for You” email.

You can find your cashback rewards and tracking link in the “Note for You” email. ♡

We are so sorry about what you have experienced. If your order arrived damaged, please message us at Whatsapp and we will make this right for you.

Credit / Debit cards, Online Bank Transfer & Touch n’Go e Wallet

If you’re using Direct Bank Transfer or Touch n’Go e Wallet, please send us an Whatsapp with
– Order Number
– attach with a screenshot of payment proof

*Please note that orders will not be shipped before payment has been confirmed. Thank you understanding and we apologize for any inconvenience caused.

When you sign up as a new member, you will receive a 10% discount coupon for first time order. For every order made, you will also get a 5% cash back voucher from us!

*No minimum and maximum order required.
*Applicable to all items in Cosini Site.

Happy birthday 🙂 While on your birthday month, order made within this month will get a 10% cashback from us.

*No minimum and maximum order required.
*Applicable to all items in Cosini Site.

After the transaction is completed, you will receive a “Order Processing”, “Order Completed” & a “Note for You” email.

Cashback voucher code and your tracking number can be found in the “Note for You” email.

If needed, contact us at info@cosini.com.my Or Whatsapp.

Yes. Cosini Rewards Voucher (cashback voucher / promotion voucher) are eligible for redemption up to 45 days from the date they are originally created.

Yes! Please leave us a note about gift wrapping during checkout ♡

Or send us a Whatsapp about details of gift wrapping, for example:
-notes on it
-attention that receives gifts

Gift wrapping service will be free ♡ We love seeing our family enjoy the joyful and memorable moment, and the moment is priceless 😉

The most commonly used order is
Cleanser > Toner > Serum > Essence > Moisture Cream > SPF.

In case you’re looking for a travel kit to try on, you may take a look on our Mix & Match travel set.

Yes! Cosini loves the nature like everyone does! We would never test our products on our furry friends.

We have formulated series of skincare products to meet your skin satisfaction and needs! We have provide skincare products that targets for every skin types and skin concerns.

Chat with us if you ever need any recommendation and suggestions 🙂