SHIPPING POLICY
Due to Holiday surge, delivery might take 4-5 days more than usual depending on each country’s local delivery situation.
We currently ship to Malaysia and Singapore.
West Malaysia
– Current orders take up to 1-3 business days to arrive.
– RM10 for West Malaysia.
– Free shipping for orders more than RM150.
East Malaysia
– Current orders take up to 2-7 business days to arrive.
– RM17 for West Malaysia.
– Free shipping for orders more than RM350.
Singapore
– Delivery may take up to 3-5 business days to arrive.
– Shipping fee is RM80 to Singapore.
Attention
– Should there be customs charges, you, the buyer, are responsible for the fees. We, as the seller, are not responsible for any custom charges.
– Delivery will usually take 5-10 business days to arrive.
– However, orders could take up to 4 weeks to arrive after they are shipped as they have to pass through customs and the pandemic restrictions.
– Shipping fee may vary for each country depending on area and courier.
– Courier company we are using currently: GD Express , J&T Express and Poslaju EMS.
General
Should there be any problems with your order (not what you expected, not received, etc) please let us know as soon as possible with your order number ( info@cosini.com ). Your satisfaction is our utmost priority and we will try our best to resolve any issues that might occur.
CONTACT US
For more information, don’t hesitate to reach out to our Customer Care Assistant for an in depth assessment of your skincare needs. Our Customer Care Assistant will do our very best to recommend the right products for your skin. You can reach them on Facebook Messenger or Instagram DM.
