RETURN & EXCHANGE POLICY

RETURN & EXCHANGE POLICY

All goods sold are not refundable and returnable. We do not refund due to general dissatisfaction or take account for the allergic reactions our customers may have. We also do not accept any form of returns due to the hygienic and safety reasons – there are no exceptions to this.

If your package arrives broken or you received incorrect items, we are here to assist you. We may replace or exchange items if they are defective or damaged. If you would like to exchange your item, please send us a DM via WhatsApp. Our Customer Care Assistant will help to solve your concern.

*** To facilitate the process, remember to give us your order number, the list of products you wish to return, and the reason for returning them. 

RETURNS / EXCHANGE

You can return items (for exchange) up to 14 days after purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

To return your product, please mail it to: 17, Tingkat Bawah, Medan Seri Impian 4, Pusat Perniagaan Seri Impian, 14000 Bukit Mertajam, Pulau Pinang.

We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item. Please note that you will be responsible for paying for the return shipping costs.

DISCOUNT CODES, GIFTS

Please note that we do not extend any expiry of credit. All cashback must be used within the active period stated. 

No discount codes/credit can be added to orders that have already been paid and refunds will not be given for missing coupon codes. 

Only one discount code can be applied per order. You may use the other discount code for your next purchase within its active period.

CONTACT US

For more information, don’t hesitate to reach out to our Customer Care Assistant for an in depth assessment of your skincare needs. Our Customer Care Assistant will do our very best to recommend the right products for your skin. Feel free to leave a message on WhatsApp.

Instagram: @ilovecosini

Facebook: @CosiniSkinScience

WhatsApp: +60143044232 or HERE