Where do you shipped?
We currently only shipped to East Malaysia, West Malaysia and Singapore. If you are in rest of the world and need further assistant, feel free to contact us via WhatsApp.
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Where can I find my invoice?
You can download all your invoices directly from your customer area in the “My orders” section. Or ask us for your invoice directly with Customer Care Assistant.
Continue readingI have a problem with my order.
If you have a problem with your order, have your order number ready and don’t hesitate to contact our Customer Care Assistant. Our customer service will help you find a suitable solution.
Continue readingWhen will my order be shipped?
Your package will be shipped within 24 to 48 working hours after validation of your order. If you place your order on the weekend or on a public holiday, your products will be dispatched within the next two working days.
Continue readingHas my order been processed?
Once your order is validated, you will receive an Order Processing email confirmation with your order number. If your COSINI account is active, you will find your order history in your customer space in the “My orders” section.
Continue readingWhat payment method can I use
When you confirm your order on our site, you can pay for your purchases in several ways: -Via credit card (Visa, Mastercard or American Express) -Via bank transfer (please send us back your payment confirmation together with your order number on WhatsApp) -Via Touch’N’Go e-wallet Our site does not allow payments in several installments or […]
Continue readingCan I get refund / return if your product don’t suits on me?
We are sorry to tell you that all goods sold are not refundable and returnable. We do not refund due to general dissatisfaction or take account for the allergic reactions our customers may have. We also do not accept any form of returns due to the hygienic and safety reasons – there are no exceptions to […]
Continue readingCan I skip moisturizer when I have Oily Skin?
If your skin is oily, you may think that means it doesn’t need to be moisturized—but think again. Skipping moisturizer could actually make your skin more oily than it was to begin with. Discover more in HERE.
Continue readingAre your product Pregnancy-Safe?
Yes, everything we make is safe for all of us. While many women use our products throughout their pregnancy, some of the products in our collection contain the following ingredients that some people choose to avoid: Vitamin A, Retinoid, chemicals/preservatives, dyes and fragrances because these can not only irritate sensitive pregnant skin but also negatively impact […]
Continue readingWhat skincare routine do you recommend for Sensitive Skin?
Morning Cleanse with our Pure Cleanser. It gently dissolve dirt, makeup residue and any other everyday impurities Hydrate using our Light Rose Water. Contains natural rose essence, oat peptides and other antioxidants. It also has anti-sensitive and anti-free radical damage properties. Treat and Protect with the Sensi Gel. This powerful serum protects against free radicals that damage and […]
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