After an order is completed, you will receive a “Note for You” email. You can find your cashback rewards and tracking link in the “Note for You” email. ♡
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Something in my parcel broke!
We are so sorry about what you have experienced. If your order arrived damaged, please message us at Whatsapp and we will make this right for you.
Continue readingCan I exchange my product?
We do exchange if you have received any faulty / damaged items, wrong items as you purchase. Just message us via the Whatsapp to be connected to one of our live operators for any questions you have.
Continue readingHow to get free shipping?
West Malaysia: Orders that are RM150 or above will be eligible to enjoy free shipping deals. East Malaysia: Orders that are RM350 or above will be eligible to enjoy free shipping deals. Singapore: As we don’t provide free shipment to Singapore yet, a RM40 will be collected as shipping fee while checkout. Thank you for […]
Continue readingWhat are the benefits of becoming a Cosini member?
When you sign up as a new member, you will receive a 10% discount coupon for first time order. For every order made, you will also get a 5% cash back voucher from us! *No minimum and maximum order required. *Applicable to all items in Cosini Site.
Continue readingWhat are the benefits on birthday month?
Happy birthday 🙂 While on your birthday month, order made within this month will get a 10% cashback from us. *No minimum and maximum order required. *Applicable to all items in Cosini Site.
Continue readingWhere can I find my voucher code?
After the transaction is completed, you will receive a “Order Processing”, “Order Completed” & a “Note for You” email. Cashback voucher code and your tracking number can be found in the “Note for You” email. If needed, contact us at info@cosini.com.my Or Whatsapp.
Continue readingDo my rewards ever expired?
Yes. Cosini Rewards Voucher (cashback voucher / promotion voucher) are eligible for redemption up to 45 days from the date they are originally created.
Continue readingCan I use a promo code on top of a promotion?
Unfortunately, at this time promotions and discount offers cannot be combined.
Continue readingDo I have to sign up before redeeming my voucher or promo code?
Yes, please sign up or log into your Cosini account to redeem your rewards ♡
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