Uncategorized FAQ Archives - Page 3 of 4

What is your return policy?

All goods sold are not refundable and returnable. We do not refund due to general dissatisfaction or take account for the allergic reactions our customers may have. We also do not accept any form of returns due to the hygienic and safety reasons – there are no exceptions to this. If your package arrives broken […]

Where do you shipped?

We currently only shipped to East Malaysia, West Malaysia and Singapore. If you are in rest of the world and need further assistant, feel free to contact us via WhatsApp.

How to entitled free shipping charges?

Thanks for reaching out. We offer free standard shipping on all orders over RM150 in the West Malaysia In the East Malaysia, we offer free standard shipping on all orders over RM350 in the East Malaysia. We currently do not offer free International shipping. A RM40 shipping charges will be added to all Singapore orders […]

What payment method can I use

When you confirm your order on our site, you can pay for your purchases in several ways: -Via credit card (Visa, Mastercard or American Express) -Via bank transfer (please send us back your payment confirmation together with your order number on WhatsApp) -Via Touch’N’Go e-wallet Our site does not allow payments in several installments or […]

Has my order been processed?

Once your order is validated, you will receive an Order Processing email confirmation with your order number. If your COSINI account is active, you will find your order history in your customer space in the “My orders” section.

When will my order be shipped?

Your package will be shipped within 24 to 48 working hours after validation of your order. If you place your order on the weekend or on a public holiday, your products will be dispatched within the next two working days.

I have a problem with my order.

If you have a problem with your order, have your order number ready and don’t hesitate to contact our Customer Care Assistant. Our customer service will help you find a suitable solution.

Where can I find my invoice?

You can download all your invoices directly from your customer area in the “My orders” section. Or ask us for your invoice directly with Customer Care Assistant.

What skincare routine do you recommend for Dry Skin Type?

Morning Cleanse with our Pure Cleanser. It gently dissolve dirt, makeup residue and any other everyday impurities. Hydrate using the Pure Toner. It can be misted for a boost of soothing and hydration, resulting in dewy and luminous skin anytime, anywhere. Treat and Protect with the Hydro Essensity Serum. This concentrate treatment instantly relieves tired and withered […]

What skincare routine do you recommend for Mature Skin?

Morning Cleanse with our Pure Cleanser. It gently dissolve dirt, makeup residue and any other everyday impurities. Hydrate using the Pure Toner. It can be misted for a boost of soothing and hydration, resulting in dewy and luminous skin anytime, anywhere. Treat and Protect with the Repairing Concentrate. It effectively repairs and restructures healthy cell regeneration, making […]

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